Services
Each area below is something at least two of us have run in production for years. Anything outside this page, we refer out — usually within a day, usually to someone we have worked alongside.
The layer where "intermittent" lives. We map the real path a packet takes — not the one in the diagram — and remove the parts of it that fail silently.
Backups are a restore problem, not a backup problem. We assume nothing in your retention policy is true until it has been restored in front of us.
A pipeline is infrastructure. If it is slow, everything downstream of it is slow, including the decision to fix it.
Datacentre exits, cloud moves, major-version jumps. The plan names the abort criteria and the person allowed to call it. That person is yours, not ours.
Engagement models
Fees are fixed at scoping. If the work runs long, that is our problem — which is why we scope carefully and occasionally say no.
Two weeks. Ends in a document, not a proposal you have to buy.
One practice area, one owner, one agreed outcome.
Three days. You have a plan; you want it attacked before you commit.
Fees exclude VAT. Non-THB contracts are billed in SGD at the rate fixed on the signature date. Travel outside Bangkok is billed at cost and agreed in advance.
Boundaries
We do not fill seats or attend your sprint ceremonies. If the need is capacity rather than a bounded problem, hire directly.
We build the rota and the runbook. Carrying the pager long-term belongs with the team that owns the service.
We are not an application shop. We are useful once something exists and is misbehaving under load.
